(Sorry for the rant)Īny suggestions on how to fix my technical problem are appreciated. The laptop was in transit with the shipping company (they selected) for 5 days and they counted that against the 30 days. Am I the only one that thinks this is a ridiculous policy. They start the 30 day clock from the date of invoice and not the date of delivery. Other times it is just the black screen and no indication that it is going through the startup process and all I get is the power light flashing the white light 4 or 5 times followed by the power light flashing yellow twice.ĭell refuses to replace the laptop saying the 30 day return time had passed, although I only had the laptop for 26 days. Other times after a hard shut down and restart it will not complete the startup and freeze again. The cause of the error on the blue screen is not always consistent. On restart it sometimes will go through startup, albeit very slowly, and then after a random period of time it will go back to the blue screen. The laptop often freezes while on the blue screen and requires a hard shut down. I even did a complete system reset (re-installed windows) but the problem persists.
I followed all of the diagnostic and trouble shooting suggestions but still no fix.
It started with a blue screen of death (BOD). The problem started about 3 weeks after I received the laptop. My new (2020) has been giving me great problems and so far Dell Tech Support has not been very supportive.